Returning Products

We do our best to ensure that the products that you order are delivered to you in full and according to your specifications. However, should you receive an incomplete order, or items different from the ones you ordered, or there is some other reason why you are not satisfied with the order, you may return the order to the retailer, or any products included in the order, and receive a refund.

Please ensure that goods are returned to the retailer and contact via help@zafariplus.com or call: 09032335845.

Certain products purchased at Zafariplus cannot be returned. They fall into the following categories:

  • Goods which are clearly personalised or made to your specifications 
  • Goods, which are liable to deteriorate rapidly, e.g., fresh fruit, fresh flowers, vegetables etc.
  • Sealed goods which are not suitable for return due to health protection or hygiene reasons, if opened, e.g., make up, underwear, pierced jewellery
  • Sealed audio or video recordings or computer accessories, if opened
  • Newspapers, periodicals, and magazines

If you are unsure your product is eligible returned, please raise an enquiry from your Zafariplus account or contact us via help@zafariplus.com.

Please take reasonable care of the goods whilst in your care. Any goods returned must be in the same condition received. They must be unworn/unused with original tags attached and in original packaging. It is your responsibility to ensure that the goods are appropriately packaged to ensure they are not damaged in return transit.

If an order is returned which does not meet these conditions, your return may be refused and returned to you, or a reduced refund may be offered.

Notifying us of a return

You have 5 days from receipt of your order to register your return. To do this we advise that you contact the retailer or vendor of your order via your Zafariplus account, using the instructions above.

If you wish to return an order, or some of the products included in an order, please log into your Zafariplus account, and go to the order section to perform the required task.  

Your retailer will send you specific instructions on how to ship the return package(s) back to them. Please do not ship the return package until you have received instructions from the Vendor or Zafariplus Team.

Shipping products back to Retailers or Vendor

If you are returning products to several retailers, you should distribute the products accordingly and send the products to those retailers who shipped them to you initially. 

We strongly recommend that you use registered mail (and insure any high-value packages), since neither Zafariplus nor the retailer take responsibility for shipments that are lost or damaged during return transportation.

Please ensure you retain a proof of postage receipt so in the unlikely event your parcel goes missing, you will have proof you sent it.

Refunds

You will be refunded within 7-14 days of the retailer receiving the goods. We will notify you by e-mail once the products reach the retailer and are accepted for return. Where a retailer has offered to collect the goods, you will be refunded within 7-14 days of cancelling your contract.

Unless a product or products you wish to return arrived to you damaged or faulty, you are responsible for the return transportation costs.

Damaged or faulty goods

If you receive a damaged, broken, or defective product, please raise an enquiry with the retailer including as much information about the damage as possible and images/videos showing the issue.

You will generally be required to ship the damaged product back to the retailer, however, in some cases, the retailer will not require the item to be returned to them. As soon as it reaches the retailer, they will send you a replacement product. If the replacement can’t be made, or if you wish to cancel the order, you will be refunded in full.

If the outer packaging of your order is clearly damaged on arrival, and you are suspecting that the products are damaged as well, you can either reject the delivery or accept the goods and sign for them as damaged. In both instances, please notify Zafariplus customer care as soon as possible.

Refusing delivery

If you refuse to accept delivery of all or part of your order (where the products or packaging do not appear to be damaged or defective) you may be responsible for the postage charges. Any fees and charges incurred by the retailer or vendor due to a package being refused may be deducted from your merchandise refund. The same will apply if the tracking states that delivery has been attempted and the item is awaiting collection from a postal depot, and that item is not collected.

How to return you order on Zafariplus:

Please select the order you wish to return by clicking ‘orders’ and select ‘I want to return my order’ from the drop-down menu.