Return and Refund Policy

Thank you for shopping with Zafariplus. We value your satisfaction and strive to ensure a smooth and transparent return and refund process. Please review the following policy carefully before making a purchase.

1. Eligibility for Returns

1.1. Items may be returned within seven (7) days of the delivery date.

1.2. To be eligible for a return, items must be in the same condition as purchased, unused, unworn, and in the original packaging, including all accessories, tags, and labels.

1.3. Certain vendors or sellers on our platform may have different return policies. Customers are encouraged to review the vendor’s return terms on the product page prior to purchase.

2. Return Process

2.1. To return an item, you must use a registered carrier service that requires a signature upon delivery. This ensures the return is properly tracked and verified.

2.2. The customer is responsible for all return shipping costs, unless otherwise specified by the vendor.

2.3. Once the vendor receives and verifies the returned item, confirmation will be sent to you via email or through your account dashboard.

3. Refund Process

3.1. After the vendor confirms receipt and inspection of the returned item, a refund will be processed to your original method of payment.

3.2. Refunds may take up to five (5) business days or longer, depending on your financial institution’s processing time.

3.3. Zafariplus and its vendors reserve the right to deny a refund if the returned item does not meet the eligibility requirements outlined in this policy.

4. 4. Assistance and Disputes

4.1. If you require assistance with returning an item or if you wish to raise a dispute regarding a return or refund, please contact our support team using the details below:

• Email: returns@zafariplus.com
• Phone: +234 901 0328609 

5. Policy Updates

5.1. Zafariplus reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

By purchasing from Zafariplus, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy.