Frequently Asked Questions
Zafariplus is an e-commerce platform that connects customers with trusted vendors offering a wide range of products and services. We also provide digital marketing, website design, software, and IT services.
You can create an account by clicking on the “Sign Up” or “Register” button at the top of our homepage. Follow the prompts to enter your details and set up your profile.
Yes, creating an account allows you to track your orders, save your preferences, and enjoy a faster checkout experience.
Simply add your desired items to your cart and proceed to checkout. Follow the steps to enter your shipping details and payment information to complete your order.
We accept major debit cards, and other secure payment options available at checkout.
Once your order is confirmed, you will receive an email confirmation with your order details and tracking information.
Orders can only be modified or canceled before they are processed or shipped. Please contact our support team immediately if you need to make changes.
Delivery times vary depending on the vendor, product type, and your location. Estimated delivery dates will be provided during checkout.
Some vendors may offer international shipping. Availability and costs will be displayed at checkout.
Once your order has been shipped, you’ll receive an email with tracking information. You can also track your order from your Zafariplus account dashboard using your Order ID and Billing email.
Items can be returned within 7 days of purchase in the same condition they were received. Some vendors may have different return policies please check the product page for details.
Use a registered carrier that requires a signature upon delivery and follow the return instructions provided by the vendor. Once the vendor confirms receipt, your refund will be processed.
Refunds may take up to 5 working days or longer, depending on your financial institution.
No. Zafariplus hosts multiple independent vendors. Each vendor is responsible for their products, pricing, and fulfillment.
You can message vendors through their product or store page. For disputes or escalations, contact Zafariplus Support for assistance.
If you need assistance with your order, returns, or account, please reach out to our support team:
Email: cs@zafariplus.com
Phone: +234 901 0328609
If you cannot resolve an issue directly with the vendor, please contact Zafariplus Support. We’ll review the matter and work to find a fair resolution.